Takes over the first line of communication — from answering a question to passing a request to the right employee.
Requests & routing · AI assistants & Telegram bots
The AI secretary receives messages, answers typical questions from the internal knowledge base and passes requests that need staff involvement to employees. It helps remove the routine sorting of incoming messages and keep the history of communication in one place.
A customer writes in Telegram or another connected channel. The system determines the essence of the request, finds the information and replies. If a person is needed, it records the request and contact details, sends the request to the responsible employee and notifies them in Telegram or by email.
Employees do not have to keep checking the chat and forwarding messages by hand: simple questions are handled automatically, while more complex ones go to the right specialist.
Answers from the knowledge base. Uses the organization's internal information to answer typical questions.
Receiving requests. Records the content of the request and contact details.
Routing. Directs the request to an employee or department depending on the topic.
Notifications. Informs the person responsible about a request via Telegram or email.
Conversation history. Saves conversations and requests in a database.
24/7 reception. Handles incoming messages even when employees are offline.
The solution can be adapted for different first-line scenarios.
AI assistants & Telegram bots
Plan your tasks and log working time — with an ordinary message in Telegram.
A personal AI assistant: Google Calendar events and time tracking in Google Sheets from a text or voice message.
Result Create or view a calendar event in 10–15 seconds
AI assistants & Telegram bots · Documents
When it is easier to read than to watch: send a video link and get text ready for reading.
A Telegram bot turns the transcript of a YouTube video into coherent, neatly formatted text.
AI assistants & Telegram bots · Voice & meetings
Dictate a message — get neat text, ready to send.
Voice messages become edited text right in Telegram.
Describe what is currently done manually, what data is involved and what result you would like to achieve. You do not need a technical specification or a chosen model to begin.
Please do not share trade secrets, source code, or sensitive personal data before an NDA (non-disclosure agreement) is signed.
